PROCESSING TIME

We only sell and ship our goods to the United States.

Please allow 2 – 5 business days (Monday – Friday) for processing time.

SHIPPING PRICE

Standard shipping: Free shipping.

SHIPPING TIME

The package is delivered to your door by USPS/FedEx. You will get your packages in an average 5 – 10 business days (Monday – Friday) from shipment date. You will also receive notification and tracking information when your order has shipped.

***Track your order:

You can check your tracking information at our Track Your Order page. 

SHIPPING PROBLEM

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

You have the right to request a refund if you do not receive the product within 30 days from the order date

Taxes zasepoge is not liable for any federal/state taxes or customs charges that may be incurred at the destination. Customers are responsible for any limitations, tariffs, taxes, or other costs imposed by the destination country

Late or lost orders

1. Tracking says delivered but you didn’t receive it

Verify the shipping address

1. Check the shipping address in your order confirmation email/ shipping confirmation email
2. Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
3. Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
4. Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it ‘delivered’.
5. If your order is 5 days passed the expected delivery date but still don’t have any information, then please contact us.

Wrong shipping address provided

To prevent all the problem with the delivery, please make sure to check carefully your shipping address before confirming your order.

1. Changing address before the order ship out

If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs.

1. Changing address after the order ship out

Once the items leave our warehouse, we can’t guarantee that we can change the shipping address/ find your package, but we’ll do everything we can. Please co-operate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and redelivered to your correct address.

Refunds are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.

1. Provide wrong shipping address and the tracking status show “RETURN TO ORIGINAL SENDER”

If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time…), Refund are not accept in these case.

Lost package

If the package is lost during delivery due to carrier’s mistake, We will resend the package or issue a full refund.

Shipping Delays

Due to higher order volume and inclement weather during the holiday season,  some shipping carriers may experience shipping delays. We apologize for any disappointment, and we thank you for your patience and understanding!

If you have any questions, please contact us, we’ll deal with it as soon as possible.

Email: support@zasepoge.shop

Service time: 9AM-5PM (GMT -5), Monday-Friday. (holidays excepted )